Questions owners ask about POSly.

POSly is a point of sale and business management system built in South Africa for retailers, chains, wholesalers, restaurants and repair shops. It runs the till, stock, purchasing, branches, customers, laybys, WhatsApp messaging, debtors and reports in one system.

POSly is for South African businesses that sell over a counter or on account: independent shops, retail chains and franchises, wholesalers and distributors, online sellers, restaurants and repair shops, from one till to many branches.

Yes. POSly runs in the browser, so it works anywhere in South Africa with an internet connection. Demos and onboarding can be done online, so it does not matter which province you are in.

Yes. POSly handles 15% VAT with inclusive or exclusive pricing, VAT-ready tax invoices, a tax report for your VAT returns, laybys, trade accounts and statements, and prices in rand.

Yes. Products, costs, opening stock, customers and suppliers can be imported from CSV files. Bring a product file to the demo and we will show you your own products in POSly.

A computer, laptop or tablet with a modern browser. POSly works with receipt printers, barcode scanners and label printing, and can integrate with FNB card machines through Transaction Junction, set up per till. We confirm your hardware during the demo.

POSly is priced on a quote, based on your stores and locations, terminals, the modules you need, any integrations, and onboarding and data import. Book a demo and we will scope it with you.

Yes. Onboarding and data import are scoped as part of your quote, so your team starts with your own products, customers and settings in place.

POSly needs an internet connection today, so most shops keep the router and till on a UPS or inverter. The newer till keeps the cart safe if the line drops and never creates a duplicate sale on retry. A desktop till app that keeps trading without internet is in development.

Yes. Where those tools are switched on, receipts can be sent as a PDF on WhatsApp or email from the newer till, and monthly customer statements and payment reminders can go out on WhatsApp, email or both.

Yes. POSly runs many shops and warehouses in one business, with transfers that the receiving branch must accept, branch comparison reports and staff limited to their own branch.

Yes. POSly prepares Takealot loadsheets, maps categories and keeps Takealot stock in step, and connects to WooCommerce for products, stock, customers and web orders. Importing sales orders from Takealot is planned on the roadmap.

Your data is backed up offsite with encryption, with alerts if a backup fails. Staff only see what their role and branch allow, and sales, stock, prices, cash and user activity are logged.

Yes. Reports and lists export to Excel, CSV or PDF, so your figures are never locked in.

Posly Intelligence lets you ask questions about sales, debtors and, where switched on, customer and supplier screens in plain words. Answers use your POSly data locally first. Where external AI is configured, customer or supplier names and business summaries may be sent to the provider.

Yes, when switched on per business. A fixed virtual combo contains predefined component products; for a configurable combo, the cashier chooses the items at the till. Sales deduct the component products rather than treating the virtual parent as separately held stock.

Yes. Laybys are part of the till: deposits, minimum payment percentages, instalments, balances and per-item refunds, all reflected in stock and reports.

Yes. On the newer till, which is switched on per business, the receipt can be sent as a PDF by WhatsApp or email straight after the sale, instead of or as well as a printed slip.

The newer till layout, switched on per business, is built for desktops, tablets and handhelds. POSly runs in the browser, so there is no special till computer to buy.

Yes. Selling price groups hold different prices for the same product, such as trade and retail. Each location has a default group, and the till lets staff pick a group when a business has more than one.

Yes. Every invoice can be shared as a secure link, so the customer can open it without an account.

Only if their role allows it. Permissions decide who can change a price or give a discount, and sensitive actions such as voids and refunds can require a manager PIN or password, with the approving manager recorded.

POSly integrates with FNB card machines through Transaction Junction. Each till can be linked to its own terminal. Other card machines can still be used, with the card payment recorded on the till.

At close, staff count the drawer by denomination. POSly compares the count with what the sales say should be there, and asks for a note if the two differ.

Yes. One sale can be split across cash, card, a second card, cheque, bank transfer and up to three custom payment methods, and a payment can be added later.

Where it is switched on, a manager can approve an offline card sale and the slip reference is recorded against it. Otherwise the sale can be set to wait for the card machine's confirmation.

Yes. Card payments are reconciled per register, and a card payments report lists them.

Printers, signage and uniform suppliers, furniture makers and any business that takes a deposit before producing or customising the item.

When the order reaches fulfilment, not when it is taken, so your stock counts match what has actually left.

The deposit is recorded against the order and carried into the final sale as part-payment.

Yes. Files such as artwork and proofs are attached to the order and stay with it through every stage.

No. It is switched on per business when you need it, and you define your own stages.

It is in development and will be marked live on this page when it is released. Until then POSly needs an internet connection, and the newer till keeps the cart safe if the line drops.

On the newer browser till, switched on per business, the cart is kept when the connection drops and a retry never creates a duplicate sale. Finishing the sale still needs the connection back.

The planned desktop till is being built to record cash and standalone card-machine sales while the internet is down. It is not available yet.

The planned desktop till will sync each till automatically when the connection returns, with stock deducted exactly once.

When virtual combos are switched on per business, fixed-combo quantities show how many can be made from component stock. Configurable-combo availability depends on the choices made. The product view shows availability per permitted store, and insufficient physical component stock can still prevent a sale.

Yes. POSly tracks serial and IMEI numbers, expiry dates and lots, and reports on stock that is close to expiry.

Count directly in POSly or import a count file. Variances are captured and adjusted with a reference, and the stock history shows every change since.

Yes. Stock ageing shows what has not moved and what it is really selling for, so you can see the money sitting on your shelves.

The replenishment view shows days of cover and a suggested reorder quantity for each product, based on your own sales.

Yes. The stock history logs every movement with who, when and why, and automatic checks flag stock records that don't add up.

Yes. POSly prints barcode labels for your products, with your own label settings.

POSly suggests what to reorder based on sales and supplier lead times. You review the suggestion and create the purchase order from it with one action.

Yes. Missing or damaged items are captured at goods-in when the box is opened, and unfulfilled orders stay visible until they are resolved.

Yes. Supplier ledgers show amounts due, and the payments you make are recorded against them.

Yes. Each store can have a purchase budget, which is checked when an order is captured, with a budget report for head office.

Yes. Purchases can be captured in a foreign currency with an exchange rate.

It is where inter-branch transfers wait until the receiving branch confirms what arrived. Stock is never silently lost between branches: it is either on a shelf, in transit or reported as a discrepancy.

The receiving branch accepts the transfer with quantities checked in the IBT Waiting Room. Short counts and rejections are logged and reported, not quietly written off.

Only if you allow it. Staff can be limited to their own branch, while managers and head office see across all of them.

Yes. Branch comparison and per-location reports put every branch side by side, with sales projections against a monthly target.

Yes. Stock Allocation grades your branches, estimates lost sales and drafts a transfer for you to review before it is sent.

Yes, with compatible website setup and combos switched on per business. WooCommerce combo orders carry their component choices into POSly and deduct the chosen items from the supplying stores. We confirm the website setup before enabling this workflow.

Yes. POSly connects to WooCommerce with its own store plugin. It is set up per business, so we confirm your website setup before switching it on.

Yes. WooCommerce reserves the stock at checkout, and it is taken from the right store when the order is finalised in POSly.

Yes. Web orders can be set up for collection in store, and staff see them in POSly.

Yes. Partial web refunds put back only the refunded items.

Where it is switched on, customers earn and use the same points online and in store, and they can sign up at your website checkout.

Takealot. The connector prepares your catalogue, maps categories and keeps Takealot stock in step with POSly, with sync logs and a connection test.

The upload wizard builds and validates the Takealot loadsheet from the products already in POSly, with category mapping tools to match Takealot's categories.

Stock changes in POSly are pushed to Takealot, with a nightly sync as well. You can also push stock for one product, a batch or everything that is out of step.

Yes. Every sync is logged and exportable, and a connection test and dashboard show the link is healthy.

Yes, it is planned on the roadmap and not live yet. Today POSly prepares your catalogue, maps categories and keeps your Takealot stock in step.

Yes. They are planned integrations on the roadmap, not live yet. Each will connect through the marketplace's own seller API, and customer demand decides which comes first.

No. Your products and stock stay in POSly, and the Takealot connector builds its listings from them.

Yes. Settlement discount rates and payment terms are configured per customer. Suggestions depend on the amount paid and payment date. Showing printed terms on invoices, statements and payment screens is a separate option switched on per business.

Yes. POSly includes customer activities, timelines, follow-ups, support requests and agent performance, connected to each customer's sales and account.

Yes. Customers can update their details from a verified link, so your records stay current without staff retyping them.

Yes. A user can be limited to selected customers, so reps only see the accounts they look after.

Yes. Customer requests are logged with the product, brand and status, and followed through to the end.

Yes. Customer groups, purchase history and RFM analysis show who buys often, who spends most and who has gone quiet.

No. Points are linked to the customer's phone number, and redemptions are confirmed with a one-time PIN on WhatsApp.

Points are earned on purchases, with your own earn thresholds, expiry and redemption limits. Redemptions are confirmed with a one-time PIN on WhatsApp.

Yes. Customers can join in store, through a sign-up link or at your website checkout, and automatic WhatsApp invites can follow a sale.

The Loyalty Performance report shows sign-ups, earning, redeeming and repeat purchases per store and per customer, with segments you can export.

Yes. Loyalty audiences can be sent straight to a WhatsApp campaign.

Your business WhatsApp number is linked to POSly by scanning a QR code, per location. Messages then send from that number.

Yes. Flows can send win-back, birthday, layby balance and post-purchase messages automatically, with a cap on how often any customer is contacted.

Yes. The shared team inbox keeps every conversation on the business, with assignments and notes, even when staff move on.

Every message is logged and costed in rand, with monthly billing and reconciliation, so you always see what you spent.

Opt-outs are kept on a suppression list, so that customer is not messaged again.

Eligible final sales to customers with applicable settlement discount rates can qualify; this is not limited to sales bought on account. Held invoices and opening balances do not qualify. By default, the discount is calculated on the portion of the invoice being cleared, subject to the customer's configured rates and payment date.

Yes, when switched on per business. Unpaid opening balances are included in customer balances and age analysis, and lump payments clear the opening balance before later invoices. Opening balances do not earn settlement discounts.

Yes. Monthly statements can be scheduled and sent by email, WhatsApp or both, and every send is logged.

Yes. The age analysis shows balances by current, 30, 60, 90 and 120-plus days, for customers and for suppliers, with CSV export.

Yes. Put the account on full or partial hold, and where switched on, laybys and discounts can also be blocked while it is on hold.

Where switched on, Pay Due Amount pays eligible invoices oldest-first. A non-card payment above one invoice's balance settles that invoice and keeps the excess as account credit; it does not automatically pay other invoices. Card overpayments are refused. To use existing credit, staff choose Account Credit and the amount; it pays open invoices oldest-first and skips held invoices, rather than necessarily paying the invoice currently open.

Yes, where it is switched on. Payment requests and WhatsApp reminders go out automatically based on each customer's payment terms.

Yes. Monthly statements can be scheduled in either style and sent by email, WhatsApp or both.

POSly gives you management accounts, a VAT tax report, cash control and ledgers from your trading data. Most businesses still use an accountant, and POSly gives them clean numbers to work from.

Branches record their cash deposits and head office approves or rejects them, so cash on hand is always visible.

Yes. The tax report gives your accountant a clean starting point for your VAT returns.

Yes. Store and cash expenses are captured by category, with cash expenses optionally taken from the register.

Not yet. Accounting sync is on the roadmap as planned.

Yes. Reports can be filtered by location, and branch comparison shows every branch side by side.

Yes. Reports export to Excel and PDF.

Profit and loss, gross profit by product, brand and category, and margin views on the sales list.

Sales, purchases, expenses, refunds, laybys, cash on hand and stock alerts per branch, plus a live strip of today's sales and transactions on every screen.

Questions about your sales and debtors, such as best-selling brands, walk-in sales, outstanding balances or which accounts are overdue. It answers on the screens where it is switched on.

It can be. Questions are answered locally first, but configured external AI answers on the newer contact screens can include customer or supplier names and business summaries.

Yes. Usage is capped by a monthly spending limit.

On sales and debtors screens and, where the newer contact screens are switched on, customer and supplier lists and profiles. Available questions and figures depend on staff permissions and enabled tools.

No. POSly runs attendance, leave, overtime, allowances and payroll runs. Statutory payroll tax such as PAYE, UIF and SDL is handled by your payroll provider or accountant.

Employees see a consent screen before face enrolment, and a PIN is always available as an alternative.

A face check with a single-use pose, a PIN fallback, a photo record and a store geofence make buddy-clocking easy to spot, and clock-ins from outside the store network are flagged.

Yes. Leave requests, approvals and balances use BCEA leave types and public holidays, and flow into overtime and payroll runs.

Yes. A shared tablet works as a clock-in kiosk for each store, with geofencing.

Missed clock-outs and odd patterns appear on an exceptions list for a manager to resolve.

Chains and managers who need store routines, audits and standards done the same way everywhere, with evidence that they happened.

Completing a task needs evidence, such as a photo or a reading, and tasks can go to a verification queue for sign-off.

Reminders and escalation steps kick in, including WhatsApp, and managers see what is due and overdue on their Today screen.

Yes. Audit templates are scored, signed off and exported, and failures become action plans that are checked when they're done.

Yes. Policy documents are sent with acknowledgements, so you know who read and signed them.

Yes. Data is backed up offsite with encryption, and alerts go out if a backup fails.

Yes. Roles have detailed permissions, users can be limited to their branch, and menus only show what each role needs.

Yes. Sales, purchases, products, prices, transfers, stock counts, cash control and user activity are logged.

Sensitive actions need a manager PIN or password. A PIN can be sent on request, and the approving manager is recorded.

Yes. Orders appear on the kitchen screen, where items are marked as cooked, and service staff mark them as served.

Yes. Orders can be dine-in, takeaway, delivery or third-party delivery.

Yes. Modifiers such as extra cheese or no onion are attached to products, priced and sent to the kitchen.

Yes. Bookings and today's reservations sit next to the service flow.

Yes. There is a public status lookup, so customers can check progress without phoning the shop.

Yes. Photos and a per-model checklist at booking-in record the condition, so there's nothing to argue about later.

Where it is switched on, repair emails include accept and decline buttons.

Yes. A repair can be booked straight from the till.

Technician, repair sales and service reports.